Contact Me

What Can I Help You With?

If you haven’t already, please be sure to check out the FAQs further down this page as I may have answered your question already! If not, feel free to book a Quick Cuppa call.

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Get Booked In

If you’re interested in working with 1:1, please make sure you’ve read all of the info on the services page, as I cover all the key info that you need to know there! Then when you’re ready, you can either pick your subscription to my Substack or book a Quick Cuppa call using the scheduler below where we can get to know each other better & chat about whether working together 1:1 on your client experience would be a good fit

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When You’ll Hear Back From Me

If you’re waiting for a response, you’ll hear back from me as soon as I can, (when I’m not wrangling two young boys!) which is usually within 48 hours Mon-Fri.

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Book Yourself In For a Quick Cuppa

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Frequently Asked Questions

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  • Of course - in fact, I’d rather that you did! Click the contact form to book in a “Quick Cuppa” chat - it’s a no pressure call where we can chat about what you do, check each other’s vibes & see if working together 1:1 would be a good fit

  • I’ve got exciting plans for collaborations with some awesome female founders in the works that will be online workshops & in person events. The best place to hear about them first is on my Instagram.

  • Yes - certainly for 1:1 services & my Substack has the option to pay monthly

  • Yes, if you’re not too far away. I’m based in Edinburgh, Scotland & with a young family to take

    into consideration, I need to be realistic about how far I can travel without it impacting me being present for them. It’s something we can chat about during a Quick Cuppa call & there may be a travel supplement added to your invoice depending on how far away you are.

  • Even though I don’t have a set “service” for it yet, this is something I want to offer, yes. I’m thinking specifically of businesses based in hospitality, as that’s where the majority of my expertise has been gained from. If this sounds like you & is something you’re interested in, pop your details in the contact form & we can have a chat about what you’re looking for

  • I love to do these! I’m happy to do them online or in person if you’re based in Edinburgh or Glasgow. Please fill in my contact form if you have a project that you’d like me to be involved in. This includes chatting on business podcasts too.

  • “Fran absolutely walks her talk, having the experience of working with her for just a brief call gave me a really valuable insight into how to have a consistent and excellent client experience. Even the follow up seeking this feedback felt just like her voice, was warm, engaging, and got me taking action. Fran took at my business from the outside & helped me step there too. From her questions I have been able to identify how to engage with my clients in a more me, human way, without adding lots of time or effort.”

    - Sam, Parent Career Coach

  • “I took so much away from our session together, Fran gave me really simple tweaks I could make to my current processes that won't require loads of time or energy to put in place but are exactly what I wanted to address within my business and will make such a difference managing my time better but still achieving what I want to add to my client experience. Absolutely worth every pound, it’s great to get clarification from someone outside your business and Fran has so many amazing ideas.”

    Marti, Social Media Coach & Strategist

  • “It was so useful to hear someone else's ideas, I think you get so stuck when you're focused on your own business and can't always see the best way to do things, but having someone else to go over things with is so helpful. Your ideas were fab and things that are achievable with not a huge amount of work but will make a big difference to clients. I think everything we chatted about will definitely improve my clients experience rate and increase the number of returning clients”

    Lucy, Brand Photographer