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The Pit Stop: 90 Minute 1:1 Session

A 90 min session to lift the weight that’s on your shoulders, untangle the knot in your brain & simplify the part(s) of how you serve your clients that have somehow become much more complex than you’d intended & now feel like they’re draining the life out of you.

This 1:1 session is for you if:

You’ve followed what made sense at the time…

But now you feel like you’ve managed to corner yourself into ways of working with your clients that aren’t good for either of you (they’re confused, you feel harassed)…

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& your clients are defo not getting the excellent service you know you’re capable of.

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Then let me support you (& hype you up in the process) in getting the joy for serving them back.

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We’ll use my Remembered, Referred, Reputation framework

To find the small tweaks & actions to what you’re already doing that will take you from overwhelmed & annoyed to calm & confident about how you’re showing up & serving your clients. Those small actions are the route to you getting that joy for serving your clients back.

Examples of what we could cover in a 1:1 session:

Creating the Boundaries

That will help you bin off those awkward, time & energy draining clients for good.

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Mapping Out Your Whole Client Journey

So that it’s out of your head & in a process that you can actually stay consistent with.

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Help You Stop Being Someone You’re Not

Making communication with your clients actually sound like YOU rather than the “professional” you feel you need to be to be taken seriously.

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  • “It was so useful to hear someone else's ideas, I think you get so stuck when you're focused on your own business and can't always see the best way to do things, but having someone else to go over things with is so helpful. Your ideas were fab and things that are achievable with not a huge amount of work but will make a big difference to clients. I think everything we chatted about will definitely improve my clients experience rate and increase the number of returning clients”

    Lucy, Brand Photographer

  • “Fran absolutely walks her talk, having the experience of working with her for just a brief call gave me a really valuable insight into how to have a consistent and excellent client experience. Even the follow up seeking this feedback felt just like her voice, was warm, engaging, and got me taking action. Fran took at my business from the outside & helped me step there too. From her questions I have been able to identify how to engage with my clients in a more me, human way, without adding lots of time or effort.”

    - Sam, Parent Career Coach

  • “I took so much away from our session together, Fran gave me really simple tweaks I could make to my current processes that won't require loads of time or energy to put in place but are exactly what I wanted to address within my business and will make such a difference managing my time better but still achieving what I want to add to my client experience. Absolutely worth every pound, it’s great to get clarification from someone outside your business and Fran has so many amazing ideas.”

    Marti, Social Media Coach & Strategist